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Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

What are the application and Admin Fees? Are they refundable?
Application fees are $50 per person 18 and older occupying the apartment. The Admin Fee is $50. You can pay these online by credit card, a small fee will apply. You can also pay directly in the office with a Cashier’s Check or Money Order. All fees are nonrefundable.


How do I apply?
Applications may be found under the “floor plans” tab of our property website. Applying online is easy! You can also stop in the office for a paper application during business hours.

 

Which utilities do I pay?

We offer the convenience of a bill back system, this allows our residents to pay electric and gas directly to the Management Office. This eliminates the hassle of working with several different utility providers each month. Additionally, the water, sewer and trash are billed monthly on a flat rate system. Contact the Management Office to get the flat rate billing amount for the size of unit that you are interested in.

What is the security deposit?
Security deposits will vary depending on qualifying criteria.

When is my rent payment due?
Rent is always due on or before the first of the month. We prefer rent to be paid online through our Resident Portal. You can also pay rent in the office with a Personal Check or Cashier’s Check on or before the 5th of the month. All payments received after the 5th of the month will need to paid in the form of a Cashier’s Check. We do not accept Money Orders in the office, with the exception of move in fees.


What day of the month am I liable for a late charge?
Rent is always due on the first and a 10% late fee is assessed on the 6
th of every month (even Sundays and holidays).


 

How can I pay my rent?
You can pay rent by setting up your online Resident Portal through our property website. This allows you to use a bank account or credit card to make payments. The option is available to pay rent in the Management Office with a Personal Check or Cashier’s Check on or before the 5th of the month.
 

What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats and dogs, are allowed. A one-time, nonrefundable pet fee of $300 will be required for 1 pet living in the apartment or $400 for 2 pets living in the apartment. Monthly pet rent is $30 per pet. Breed restrictions apply, please contact the Management Office.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A written 30-day notice is required before vacating your apartment, and the lease buy-out fee is equal to one and one half of the monthly rent.


How can I refer a friend?
If you love La Vida Buena Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.


If something needs to be repaired in my apartment, how do I report it?
You may submit work orders online if you are enrolled in our online Resident Portal. You may also call the office or send an e-mail to the Property Manager.


There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in or staying longer than 14 days, in a one-month period, they will need to fill out an application, pay an application fee, complete a background check and to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 30-day written notice, which you are responsible for rent and fees through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?
Yes, Xfinity and Century Link are our community cable and/or Internet providers. You can contact them directly to set up service for your apartment.

 

Can I grill on property?
We have a grilling/picnic area located on the property for your use.

We do not allow grills to be used or stored on patios or balconies.

 

I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. We do not respond to after hour lock outs.

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your apartment keys, you may have new keys made at our office during business hours for a small fee. If you have lost your mailbox keys, new keys are provided by the local post office. Please contact the Management Office for directions to the USPS location that services our community.

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